Important information for your holiday at Gassenhof

• All our rates, unless otherwise stated, include half board and are per person and day.
• Breakfast only is available at 25.00 euros per person.
• Beauty and spa treatments must be cancelled at least 10 hours prior to the appointment, otherwise 50% will be charged.
• A surcharge of 30.00 euros applies for the single use of Aeris and Herbis double room.
• A surcharge of 50.00 euros applies for the single use of all other rooms as well as all suites.
• Discounts for children apply with two fully paying adults staying in the same room.
• Für die Nutzung des Wellnessbereiches am Abreisetag berechnen wir 15 € pro Person.

• We will try to accommodate all preferences for room numbers, however, please understand that we cannot guarantee you get your preferred room.
• All our rooms are strictly non-smoking rooms.
• Room layouts may vary slightly.

• Rooms are available from 2.30 pm on arrival day. If you arrive prior to that, you are welcome to sit down and relax on our terrace or in our restaurant. Please let us know if you plan to arrive after 7 pm on arrival day.
• Rooms must be vacated until 10.30 am on departure day.

• At Gassenhof, we love dogs and we are happy to welcome them. The supplement is €25 per day, food excluded. If you are travelling with your four-legged friend, please let us know in advance.
• Dogs are allowed in the following rooms: Suite Arterra, Suite Azurit, Suite Achillea, Suite Pyrus, Suite Sambucus, Suite Herbis and Suite Aeris.

• The hotel takes no liability for any items that are left behind.
• Non-consumed services, included in the package deals, do not warrant discounts on the total rate.
• The hotel is not liable for errors on information booklets and website and reserves the right to make changes to the price list and entertainment programme.
• The use of the hotel’s leisure facilities are at your own risk.
• Our bank details: Raiffeisenkasse Wipptal - Sterzing – Hotel Gassenhof IBAN: IT63Z0818259110000300037575 | BIC: RZSBIT21054

Sometimes, life happens, and travel arrangements need to be modified or even cancelled. If you need to cancel your booking with Erlebnisort Gassenhof, please inform us as soon as possible. For short-notice cancellations, our general cancellation policy applies:

• For cancellations made no later than 21 days before arrival, we charge a fee of €100.
• For bookings cancelled 21 to 7 days before arrival, the deposit is retained.
• For cancellations made 7 days or less before arrival, we charge 70% of the total booking price.

Enjoy the anticipation of your dream holiday in Ridnaun – take out travel insurance to cover for any fees in the event of cancellation.

With this card you enjoy a variety of discounts and extras during your holiday with us, ultimately making for an even better time. Soon you can read here how to use the exclusive Gassenhof Card.

SCORE
Here you can check your current score:
http://gassenhof.loyserv.com

WHERE CAN I GET THE CARD?
The Gassenhof Card is available upon request at the front desk of our hotel at the price of 5.00 euros (with a starting balance of 50 points). Our regular customers receive the card (including the starting balance of 50 points) free of charge.

HOW DO YOU COLLECT POINTS?
With each payment you make (at the hotel, in the restaurant or the beauty spa) you collect points, one euro generally corresponding to one point.

WHAT ARE THE PRICES?
During your next stay at Gassenhof you can redeem the collected points on the following prices:

• 3,000 points: facial treatment (50 min)
• 5,000 points: voucher valued at 100.00 euros (can be deducted from the half-board price)
• 6,000 points: spa voucher valued at 120.00 euros (cannot be paid out in cash or redeemed on products and packages)
• 8,000 points: 1 overnight stay at Gratznhäusl for 2 persons
• 10,000 points: free stay for 2 kids (valid from 7 days, for kids up to 11 years)

Furthermore, there is a wide array of discounts waiting for you at our partner organisations; simply pull out your Gassenhof Card and you can be sure to pay the best possible price. You enjoy discounts at the following shops and restaurants:

• Gilfenklamm pharmacy (discounts on the homemade product line)
• Colle Isarco/Gossensass pharmacy (discounts on the homemade product line)
• Electro Steckholzer, Vipiteno/Sterzing (lighting)
• Juwelier Aster, Vipiteno/Sterzing (jewellery)
• Leos Gartencenter, Vipiteno/Sterzing (garden shop)
• Market Ridanna/Ridnaun (when shopping for a total of 70.00 euros)
• Pizzeria Priska, Stanghe/Stange
• Pizzeria Restaurant Zum Pfitscher, Ridanna/Ridnaun
• Rent and go, Ridanna/Ridnaun
• Schuhe Passion, Vipiteno/Sterzing (shoe fashion)
• Sport Center, City Center Vipiteno/Sterzing
• Sportmode Haller, Ridanna/Ridnaun village (sports fashion)
• Uptown – fashion, Vipiteno/Sterzing

TERMS & CONDITIONS

• The card is valid for the entire family (partner and children) and non-transferrable.
• The card owner is responsible for informing us about possible changes concerning the address or other details.
• All communication will be sent to the name and address registered by us.
• The minimum amount to collect points is 10.00 euros.
• The points cannot be redeemed in cash.
• The card needs to be presented in good time to our partners.
• The prices and gifts can be redeemed while stocks last!